SUPPORT
Neosem Worldwide Support Network- SSD Tester & Flash Tester Solutions
Through strategic partnerships in Korea, Japan,Taiwan, China, Singapore and Europe, Neosem Technology covers the world. By offering world-class regional support, customers outside the U.S. receive the same hands-on support that customers in North America receives.
Neosem ‘s Manufacturer Warranty
All Neosem SSD and Flash Memory test system comes with standard 12 month Service and Support Warranty.This warranty includes limited Hardware Warranty coverage for the materials and workmanship of your system, it also includes complimentary Software upgrades and Applications support from Neosem.
After the initial 12 month warranty period, Software Licenses, Applications Support and Hardware warranties may be purchased extended for up to three year warranty periods.
Some of the benefits and features of our warranty package include:
* Software License
* Comprehensive library of test scripts
* Regular software updates available via download
Applications Support
– On-lineTest Script Analysis
– Live phone Support
Some of the benefits and features of our warranty package include:
Hardware Warranty
Labor and travel for onsite service and hardware replacement
Discounted pricing on consumable parts
Replacement of non-consumable components due to normal wear and tear
Preferred pricing for onsite support and preventative maintenance*
Additional Services Available includes :
The following services are available at preferred pricing for subscribers:
– Onlne Web-based hosted script development training
– Preventative service and maintenance program
For more information contact sales@neosemtech.com
